Really helpful and answered all of my questions quickly and with quality. Look forward to being a long term customer with them!
Response from 365i
Thanks David! We look forward to serving you long term ;-)
Free for All Customers
Free 1-to-1 WordPress Assistance
Every 365i WordPress hosting account includes up to 1 hour of free remote support. Get help from our WordPress experts via Zoom or AnyDesk.
No foreign call centres
UK-based experts
Included with all plans
1 Hour
Free Support
Zoom
or AnyDesk
UK
Based Experts
Mon-Fri
09:00-17:30
Free WordPress Help with Every Hosting Plan
Every 365i WordPress hosting account includes up to 1 hour of free remote support from our WordPress team. We help with site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening via Zoom or AnyDesk. This is hands-on help from people who work with WordPress every day, not a chatbot or a ticket queue.
Support
What’s Included
Our WordPress experts can help with a wide range of topics during your free session.
Website Setup
Help getting your WordPress site set up, including page building, theme configuration, and plugin installation.
Speed Optimisation
Improve your Google PageSpeed scores, fix slow-loading pages, and configure caching for optimal performance.
Bug Fixes & Conflicts
Resolve plugin conflicts, fix broken layouts, troubleshoot errors, and get your WordPress site working properly.
Security Checks
Review your site security, check for vulnerabilities, configure firewalls, and ensure your WordPress installation is hardened.
Plugin & Theme Guidance
Expert advice on choosing the right plugins and themes for your needs. We help you avoid bloat and conflicts.
SEO & Performance
Audit your on-page SEO, fix metadata issues, optimise images, and improve your Core Web Vitals scores.
Booking
How to Book Your Session
Available to all 365i customers with an active WordPress hosting account.
01
Sign In
Log in to your My365i control panel at my.365i.co.uk to access support.
02
Create a Ticket
Submit a help desk ticket requesting 1-to-1 WordPress assistance.
03
Choose Your Session
Pick your preferred day, time, and platform, Zoom or AnyDesk.
04
Get Connected
We confirm your session and send connection details. Sessions run Mon–Fri, 09:00–17:30.
Verified Google Reviews
Trusted by UK Businesses
from 68 reviews
I was really not happy with my website and its structure, but luckily I found Mark at 365i, I moved hosting to 365i, Mark very quickly found all of the faults with my Wordpress site that my previous company missed altogether, most importantly the crucial AI discovery, outdated high site security risk plugins, out of date website core. He fixed all of the issues and errors within 72 hours. Personal attention at the highest level and always available in times when support is urgently needed. It’s only been 2 weeks since the sites update and improvements but we are already seeing positive results especially within the AI search results. Thank you for your support Mark Jeffrey Avery MD Avery Associates
Response from 365i
You’re very welcome Jeff. It’s a pleasure working with you!
Migrated from A2 Hosting to 365i and the level of customer service and support is absolutely exceptional. What Mark doesn't know about hosting and websites isn't worth knowing. He goes past just hosting and is always willing to help. Great to feel in safe hands. Highly recommend.
Mark @ 356i is a WIZARD. The work he has created on WordPress - Woocommerce is outstanding, Mark has created a game changing ecommerce store giving me absolutely satisfaction. His knowledge in the Web world is just impressive,their really isn't anything he doesn't know!
Response from 365i
Pleased to know your happy with my work. It means a lot. Thank you so much!
Awesome hosting service, customer support second to none with dedicated UK based team, highly recommend to agency and business owners
Response from 365i
Thanks Johnny! Great to have you with us!
If you want the best....look no further. I'm slightly reluctant in leaving such a good review as we want him to ourselves! Not enough stars or words to explain this man's level or expertise and work ethic. Wow!
Whilst I haven't dealt with Mark directly as a client, a client of ours hosts with him and the dealings I have had with Mark have been great. Easy to talk to, helpful and knowledgeable.
After speaking with a few web companies, I decided to go with Mark and I'm glad I did. The website is fast, professional and performs brilliantly. I was amazed when he showed me it had achieved 100 out of 100 on Google PageSpeed. What impressed me most though was the ongoing support. Mark genuinely cares about his clients and wants their business to succeed. Highly recommended.
Response from 365i
Thanks Sean! I do work on every site as if it's my business website and I need it to be a roaring success. There is no other way to approach website design projects. Nothing less than 100% effort, inspiration and imagination to get the best results for you and all my clients. It's a labour of love, and I do love it!
FAQ
Frequently Asked Questions
Up to 1 hour of remote support for site setup, speed optimisation, plugin conflicts, theme configuration, and security hardening. We connect via Zoom or AnyDesk and work on your site with you in real time.
Yes. It's included with every WordPress hosting plan at no extra charge. There's no upsell or premium tier required. You get the same help whether you're on the Personal plan or Business plan.
Contact our support team and let us know what you need help with. We'll arrange a time that suits you and connect via Zoom or AnyDesk. Sessions are typically available within 24 hours of your request.
Yes. Speed optimisation is one of the most common things we help with. We look at your plugin stack, caching setup, image sizes, database queries, and server configuration to find bottlenecks. We then fix what we can during the session and give you clear next steps for anything that needs longer-term work.
Yes. We test your plugins in a staging environment, identify which ones are conflicting, and work out whether to update, replace, or remove the problem plugin. If a plugin is causing white screens, 500 errors, or layout problems, this is exactly the kind of thing the session is designed for.
Yes. We can help you install WordPress, choose and configure a theme, set up your menu structure, install the right plugins, configure your permalink structure, and connect your domain. If you're starting from zero, the session gets you to a working site.
Yes. We review your login security, check for exposed endpoints like XML-RPC and REST API user enumeration, remove default files that leak your WordPress version, and configure security headers. You can also run our free WordPress Scanner beforehand to see what needs attention.
The free session covers up to 1 hour. If your site needs more work than that, we'll tell you honestly during the session and explain what still needs doing. There's no pressure to buy anything. Most issues are resolved within the hour.
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